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Interpretation

Interpreters are available in 230+ languages, including American Sign Language (ASL). We can provide you with interpretation service based on your need – whether that’s over the phone (OPI) or remotely via video (VRI).

OUR FREQUENTLY ASKED QUESTIONS

Interpreters work in real-time, transforming spoken language and cultural nuances instantly. They are vital for face-to-face or telephonic/video communication. Translators, on the other hand, focus on written content, ensuring accuracy and cultural relevance in documents. If you need translation services instead, visit our translation services page.

Wasserman Medical works with certified and highly qualified interpreters with at least 2 years of experience and 40 hours of completed training. All interpreters pass our rigorous credentialing process, including a healthcare interpreting assessment. Many have a bachelor's degree, national certifications, and formal training.

At this time, we do not offer in-person interpretation. However, we provide Video Remote Interpretation (VRI) and Telephone Interpretation (TI) services to meet your needs effectively. These options ensure you receive timely and accurate interpretation without the need for an interpreter to be physically present.

No, our service is designed for businesses, schools, medical facilities, and community services that provide communication access to their customers, parents, patients, and clients in their preferred language. We offer a low monthly minimum of $50.00 with no start-up fees.

The Argo Translation Customer Portal is a gateway for your company to find specific calls in your call history, download reports of telephonic interpretation call data 30 minutes after a call is made, review billing information, and pay invoices. To see how the portal can streamline your workflow.

Yes, information is kept confidential, and calls are recorded for internal QA purposes only. Our interpreters are certified in HIPAA compliance, ensuring strict privacy, security, and confidentiality. We do not provide call recordings to clients on demand, but customers can request that calls not be recorded. Call recordings are retained for 90 days before being securely deleted.

We offer a secure online portal that provides access to on-screen interpreters, allowing your meeting participants to see crucial facial expressions, head positions, and body language. ASL and Spanish interpreters are available 24/7, while interpreters for other languages are available during business hours. For a complete list of available languages, view our VRI language list. Note that we do not use Zoom, Teams, or other video platforms at this time.

Services

Over-the-phone and video remote interpretation services are provided immediately after registering for an account. We do not charge setup or signup fees.

Consecutive Interpretation

Consecutive interpretation is when each speaker takes turns and pauses to let the interpreter communicate to the other party in their language. It is commonly used in 1-to-1 or small-group settings. Our certified interpreters maintain excellent standards of professionalism and have exceptional interpersonal skills to help facilitate interactions between languages.

Simultaneous Interpretation

Simultaneous interpretation is done by interpreters in an isolated booth who listen to the speaker through a headset and speak the translation into a microphone, which is wirelessly transmitted to headsets worn by audience members. This style of interpretation is generally best for large conferences or meetings where two or more languages are required. This service requires trained interpreters and specialized equipment, and we can connect you with a provider for this service.

American Sign Language (ASL)

We create understanding between the deaf and hearing-impaired via American Sign Language (ASL) to individuals in numerous businesses, organizations, and personal circumstances.

Sign language interpretation services are available via remote video anywhere in the world.

Over-the-Phone (OPI) Interpretation

Over-the-phone interpretation (OPI) is similar to a 3-way conference call with the interpreter translating between the other 2 parties who speak a different language on the phone. We provide interpretation for 230+ languages allowing you to overcome any language barrier and create understanding. You can sign up for an on-demand account and have access to an interpreter today!

Video Remote Interpretation (VRI)

Video remote interpretation can be done with a group and combines voice and video technologies to communicate remotely while seeing the other person. This interpretation service is ideal for ASL and when communication of body language and verbal communication by the translator is critical. Video remote interpretation can be made anywhere and on any device with an internet connection, including desktop and laptop computers, tablet devices, and smartphones.

Interpretation Guide

Get tips and guidance for getting started with interpretation. Learn the ins and outs of telephonic interpretation, one of the easiest and most cost-effective methods of conducting international business.

Interpretation for Healthcare

All of our medical interpreters are certified by the Joint Commission’s 2015 Standards for the Hospital Accreditation Program and the Ambulatory Health Care Accreditation Program, which include standards to improve communication, cultural competence, and patient-centered care. All interpreters must also participate in CMS Compliance Training, including training on protected health information (HIPAA) and Fraud, Waste, and Abuse (FWA).

Interpreters When You Need Them

In healthcare settings, interpretation is often relied on to communicate timely and sensitive information. Without accurate interpretation, limited English proficient patients do not receive the same level of care as native English speakers. Argo Translation offers instant access to interpreters that is available 24/7, making it an ideal service for an industry that relies on time and accuracy.

Interpretation for Legal Services

Interpretation can play a critical role in how limited English proficient individuals navigate the legal system from an attorney's office to a courtroom. Argo Translation offers experienced, certified legal interpreters for hearings, depositions, consultations, arbitration, and judicial proceedings, among other legal services.

Expert, Unbiased Legal Interpreters

With a third-party professional interpreter, existing familial, social, or professional relationships will not compromise the neutrality of the legal proceeding. Your law office can rest easy knowing technical legal information will be interpreted accurately for the limited English proficient client.

Interpretation for Education

To meet the legal interpretation requirements for limited English proficient parents, schools should offer a professional interpreter if needed in any parent-teacher conferences, school meetings, meetings about special education, or any other conversations regarding a child’s education to ensure critical information is communicated meaningfully and understood completely.

Culturally Aware Interpreters

Our unbiased, third-party interpreters are well-versed in the cultural nuances of the communities and languages they serve. Schools can count on our interpreters to convey sensitive student information accurately and in a culturally appropriate manner to best serve the parent and child's needs.

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