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Over-the-Phone Interpreting (OPI) Languages Services
Facilitate real-time language support with our on-demand OPI capabilities.
Over-the-phone interpreting: how it works
Before COVID, 80% of interpretation sessions happened in person. Now, with the forever changed remote and hybrid environments, communication for interpretation services, have increased to 49%.
OVER-THE-PHONE INTERPRETING
Expand access to interpreting with OPI
Many people use over-the-phone interpretation services as a crucial tool to fully communicate with one another without misinterpretation. Boostlingo specializes in providing these phone interpreting services to foster understanding and make it easier for many cultures to communicate with one another smoothly and effectively.
OVER-THE-PHONE INTERPRETING
Quickly connect to a language professional
Another huge benefit of phone interpretation is quick connection times during emergencies (versus waiting for an on-site interpreter to make it to the scene). When you need immediate language assistance to overcome language barriers, over-the-phone interpreting is a great solution.
OVER-THE-PHONE INTERPRETING
More accessibility to interpreters
OPI is affordable and easy to use. With phone interpretation, organizations improve communication with diverse communities, decrease wait times and miscommunications. Over-the-phone interpreting is an effective way to boost language access, increase productivity, and improve community interactions.
300 languages + ASL & Spanish interpreters
On the Wasserman Medical interpretation management system, you can connect with over 17,000 interpreters all over the globe. Our services are unparalleled, and thanks to our team’s in-depth expertise in the field, we can put you in touch with the most qualified interpreters to assist you and your company in overcoming language hurdles.
Our team has the best quality assurance processes in the field, including placing daily random quality assurance calls in the network to ensure interpreters are following the Wasserman Medical Hub code of conduct.
Within our subscription service, all languages are supported for OPI services offered on the Boostlingo platform. We even offer 24/7 support for 90 languages for on-demand phone interpreting including ASL and Spanish interpreting.
Check the Wasserman Medical Hub Supported Languages list for more information on the languages we support.
Industries that use over-the-phone interpreting
There is a large list of industries that require vocal communication and over-the-phone interpreting services. Given the increasing globalization of organizations’ customer bases and workforces, any company may benefit from incorporating OPI into their regular operations. Here are a few we support for OPI services:
Healthcare
Healthcare facilities often keep a number with supported languages, for accurate interpretation for medical consultations.
Legal/Judicial
Legal interpreters on the platform must have three years of experience and 40 hours of training in the legal field.
Education
Incorporate high-quality phone interpreting into parent-teacher meetings, school updates, or community activities.
Government
For municipal meetings, community counseling, social work, or publicly funded services, OPI is a cost-effective choice.
Frequently Asked Questions
What is phone interpreting and how does it work?
Phone interpreting is a language-based service that facilitates communication between individuals who speak different languages. Unlike on-site interpreting where the interpreter is physically present, it is an audio-only service that is usually conducted over a phone, computer, or tablet. Users can dial in on their chosen platform to acquire phone interpreter services, drop the call, and then call back again when assistance is needed.
How does Wasserman Medical over-the-phone interpreting service work?
Our Over the Phone Interpreting Services (OPI) are delivered through our app. Once our platform is up and running, users can either pre-schedule an appointment with an interpreter or get in touch with one on demand. If on-demand interpretation is needed, all the user needs to do is make a request.
What is the difference between a phone translator and a phone interpreter?
In reality, there is no such thing as a phone translator. The interpreting and translation professions are often confused as being the same. While the two may be related, they are separate professions. Translators work with the written word, converting important texts such as business contracts and legal documents from one language into another.
What languages are available?
Our vast network comprises more than 17,000 proficient interpreters who cover a wide spectrum of over 300 languages spoken worldwide. This extensive network enables us to ensure a reliable connection whenever on-demand calls are made through our platform.
What is the cost of over-the-phone interpreting?
The cost of over-the-phone interpreting services can vary depending on the provider, the language, and the duration of the call. Contact us for a detailed pricing structure that suits your needs.
Is over-the-phone interpreting confidential and secure?
Yes, OPI is secure. Over the Phone interpreters are trained to prioritize confidentiality and discretion whenever they’re interacting with clients. Moreover, they’re required to adhere to a strict set of regulations such as the Health Insurance Portability and Accountability Act (HIPAA) to ensure that sensitive information is kept confidential.
At Wasserman Medical, the HIPAA-compliant interpreters in our network are required to comply with the Wasserman Medical Code of Conduct so rest assured that any information you provide will be safe and secure!
Can I use Wasserman Medical’s over-the-phone interpreting service for international calls?
Absolutely! Wasserman Medical’s Over the Phone Interpreting services are designed to cater to clients wherever they may be. One of the main benefits of our services is that we offer unparalleled flexibility to our clients. Whether it’s an important business meeting or a small community gathering, our phone interpreters will always ensure smooth communication!
Is over-the-phone interpreting suitable for legal, medical, or business situations?
Yes, OPI is suitable for all mentioned settings and other scenarios with multi-lingual participants. Whether it’s a legal consultation, a medical emergency, or an important business meeting, OPI is an incredibly versatile language solution that can pave the way for effective communication.
How can I request more information?
If you’re interested in receiving more information on our OPI subscription service, you can schedule a demo with one of our sales representatives!
